Gift Card Terms and Conditions

These terms and conditions (“Terms”) apply to all gift cards issued by The Climbing Lab (“we,” “us,” or “our”). By purchasing, redeeming, or using a gift card from The Climbing Lab, you agree to be bound by these Terms. Please read them carefully.

      1.    Gift Card Issuance and Redemption

      •     Gift cards can be purchased online at climbinglab.co.uk or in-person at our physical location.

      •     Gift cards are redeemable for climbing sessions, memberships, merchandise, and services offered by The Climbing Lab.

      •     To redeem a gift card, present the card at our reception or enter the gift card code during the online checkout process.

      2.    Validity and Expiry

      •     Gift cards are valid for 12 months from the date of purchase.

      •     Any remaining balance on a gift card will be forfeited upon expiry.

      3.    Balance and Usage

      •     Gift cards can be used multiple times until the balance is depleted or the card expires.

      •     You can check your gift card balance by contacting us at info@climbinglab.co.uk or visiting our reception desk.

      •     Gift cards cannot be reloaded or topped up with additional funds.

      4.    Non-Transferable and Non-Refundable

      •     Gift cards are non-transferable and can only be used by the original recipient.

      •     Gift cards are non-refundable and cannot be exchanged for cash or credit, except as required by law.

      5.    Lost or Stolen Gift Cards

      •     Please treat your gift card like cash. We are not responsible for lost, stolen, or damaged gift cards.

      •     Lost or stolen gift cards will not be replaced or refunded.

      6.    Fraud and Abuse

      •     The Climbing Lab reserves the right to void any gift card that it believes has been obtained fraudulently or used in violation of these Terms.

      •     We may request additional verification of identity or ownership before honoring any gift card transaction.

      7.    Changes to Terms and Conditions

      •     The Climbing Lab reserves the right to change these Terms at any time. Any changes will be posted on our website at climbinglab.co.uk.

      •     Continued use of a gift card after any changes have been made constitutes acceptance of the revised Terms.

      8.    Contact Information

      •     For any questions or issues related to gift cards, please contact us at info@climbinglab.co.uk or visit our physical location.

By purchasing or using a gift card from The Climbing Lab, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.